Privacy policy

At Prestige Home Scout, your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you use our website and services. By accessing or using our platform, you consent to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, nationality, employment details, and preferences related to property searches.

  • Usage Data: IP address, browser type, device information, pages visited, time spent on the site, and navigation behavior.

  • Transactional Data: Payments, service agreements, signed contracts, and communications.

  • Cookies and Tracking: See our Cookie Policy section for full details.

Information is collected via web forms, user accounts, email communication, analytics tools, and third-party integrations.

2. How We Use Your Information

We use your information to:

  • Provide personalized real estate services and concierge support

  • Respond to inquiries, schedule consultations, and complete property matches

  • Process payments and contractual obligations

  • Analyze site usage and improve user experience

  • Send updates, marketing content, and service notifications (you may opt out at any time)

  • Fulfill legal obligations and enforce our Terms of Use

We do not sell, rent, or share your data with third parties for profit.

3. Data Protection and Storage

We implement industry-standard security protocols, encryption, and access controls to protect your data. Your information is stored on secure servers and only accessible to authorized personnel.

  • Retention: We retain personal data only as long as necessary to fulfill service obligations or as required by law.

  • Breach Notification: In the event of a data breach, we will notify affected users and authorities within the timeframe required by applicable regulations.

4. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal data

  • Request a copy of the data we hold about you

  • Object to or restrict processing under certain conditions

  • Withdraw consent for marketing at any time

  • Lodge a complaint with a data protection authority

Requests can be made by emailing us at support@prestigehomesc.com.

GDPR Compliance

If you are located in the European Union or European Economic Area, your data is protected under the General Data Protection Regulation (GDPR).

Under GDPR, we ensure that:

  • Data processing is lawful, fair, and transparent

  • We collect only necessary data and use it for specified purposes

  • We obtain clear and affirmative consent where required

  • Users can exercise control over their personal data and rights

  • We store data securely, minimizing risk through encryption and limited retention

For GDPR-related questions or requests, please contact our Data Protection Officer at support@prestigehomesc.com.

Cookie Policy

We use cookies and similar tracking technologies to improve website performance, personalize content, and understand visitor behavior.

Types of Cookies We Use:

  • Essential Cookies – Required for core website functionality such as navigation and session management.

  • Analytics Cookies – Help us understand how users interact with our site, which pages are most visited, and where improvements are needed.

  • Functionality Cookies – Allow the website to remember user preferences and settings.

  • Marketing Cookies – Used to deliver relevant advertising and measure campaign effectiveness (optional and disabled by default).

You may manage your cookie preferences through your browser settings or cookie consent banner displayed on our site.

Third-Party Services

We may integrate services such as Google Analytics, payment processors, legal advisors, and CRM tools. Each third-party service adheres to its own privacy and data protection policies. We ensure that any third-party we work with is GDPR-compliant and upholds equivalent standards of security.

International Transfers

If your data is transferred outside your country of residence (including to jurisdictions outside the EU or EEA), we take all reasonable measures to ensure it is treated securely and in accordance with this Privacy Policy and applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be published on this page with the updated effective date. Continued use of our website signifies acceptance of the changes.